# Access and help

## Access to a workstream

Use the account that has access to your organization and workstream. If sign-in is refused, ask the person who invited you to check your access. If an email code has not arrived, use the sign-in screen's option to send a new code.

View-only access lets you read a workstream without its general editing and decision controls. In **Your tasks**, you can report progress, edit an assigned action’s description, due date and next-update date in Chrona, and snooze unfinished work. Where **Status** is editable, choose from the values offered.

For an action in a connected work tool, Chrona saves a status change first, then attempts to send it. Sending requires writing to be enabled and your own working connection. Read the result to confirm whether the other tool was updated. Your tasks sends only status changes to the connected tool. Assignment alone does not let you reassign people, add work or edit the rest of the workstream.

Ask the workstream owner to check your role when a needed control is missing. The owner or an organization administrator changes work-tool setup and whether writing is on.

## Meetings and processing

| What you see | Next step |
| --- | --- |
| The source needs reconnecting | Reconnect your meeting account in Settings, then refresh the meeting list. |
| No readable notes | Check the meeting in the connected account. Process it after notes are available. |
| Processing may have started, but Chrona could not confirm | Refresh meetings or check processing before submitting again. |
| Processing failed | Read the message beside the run. Use Try again when offered, or add a fresh transcript if the saved copy is unavailable. |
| The work tool has never been read | Refresh it in Settings, then retry processing. |
| Reading not set up yet | Reading setup is incomplete. Chrona's team is finishing setup and will contact you if anything is needed. [Contact Chrona](mailto:contact@chronaactions.com) if you need help. |
| Processing is waiting for allowance | Follow the reset time or next step in the message. Contact your administrator if you need help. |
| Content retention is not configured | Ask an administrator to configure it before processing. |

An empty Recap distinguishes a meeting that has not been processed from one Chrona read and found nothing to propose. If processing has not started, use **Open Meetings** when offered, or ask an owner. **Chrona is still finding actions in this meeting** means action processing is continuing. If Chrona says it couldn't finish finding actions, open Meetings to try again when offered, or ask an owner to retry.

If Chrona says the transcript has no words in it, check the source and supply a transcript containing the conversation.

Transcript text and uploads have a 2 MiB limit. Connected meeting content has an 8 MiB source limit. A meeting may also exceed the model's processing limit. If it does, ask whoever runs your environment to check the configuration.

A recap can report that processing did not complete for a topic, even when other topics have results. Review that notice and the meeting before assuming there were no actions for that topic. Contact whoever runs your environment if it repeats.

A recap may also say it was worked out against older tracker data. Check the current record before acting on a suggestion that depends on it.

## Meeting sources, summaries, and emails

For Teams capture or another meeting source your team needs, [contact Chrona](mailto:contact@chronaactions.com) with the tool you use and how your team meets. [Meeting-source options](https://www.chronaactions.com/docs/meetings#teams-and-other-meeting-tools) explain transcript use and arranged setup.

If **Summary** is missing from Recap, [ask Chrona to enable meeting summaries](mailto:contact@chronaactions.com) for your account. [Prepare a meeting summary](https://www.chronaactions.com/docs/meetings#prepare-a-meeting-summary) covers creation, editing, and sharing.

For meeting-prep emails, read the send result. **Test mode: nothing was emailed** means sending is not enabled. Contact Chrona for setup help. If some emails fail, check the reported outcome before selecting actions and trying again. [Send meeting-prep emails](https://www.chronaactions.com/docs/review#send-meeting-prep-emails) explains the review and send steps.

## Saves and connections

If Chrona says **Saved in Chrona** while the external tool was not updated, the accepted work is still available in Chrona. Follow the message beside the affected item:

- **Reconnect:** the person who made the change reconnects their own account. Another person's connection does not replace it.
- **The external record changed:** review its current value before deciding again.
- **Column matches need attention:** the owner or administrator reviews the Smartsheet mapping.
- **Chrona cannot say whether it was saved:** reload Chrona and check the external record before retrying. An unanswered request may have reached the other tool.
- **The tool accepted the change but Chrona could not record the result:** check the external record and get help before sending it again.

If your session expired, sign in again. If an error repeats or needs support, contact the person who manages your Chrona workstream or environment. Give them the workstream, meeting or item, the message shown, and when it happened. For general questions, [contact Chrona](mailto:contact@chronaactions.com).